Frequent questions
Product
How are the products folded?
We want you to be able to fold your VARDIER again in a very simple way by carrying the hidden pocket inside so that it does not get lost. So that you can take it out and store it with the utmost ease.
Each teacher has his or her booklet, but to learn, without a doubt, the best way to fold your VARDIER so that it is perfect, visit our folding tutorials page: https://vardierbrand.com/pages/tutoriales-de-plegado
Don't they wrinkle when you fold them?
We use technical synthetic fabrics in our carefully selected products to ensure minimal wrinkles in our products.
The secret? Thin and elastic fabrics with a lot of drape, which allows them to be compressed as much as possible to be able to store them at the size of a mobile phone, but when removed they stretch, eliminating practically all wrinkles. The few that may remain will disappear when you wear it for a few minutes thanks to its elastic component.
Our products are designed to be taken out of the bag and ready to be put on at any time, in any situation, to save any unforeseen event...
How do I know my size?
On all product pages you will be able to see the size guide above the size selection drop-down menu where you can see the measurements of the garment as well as size recommendations. In addition, in all products you have indications about the height and size worn by the models so that I can guide you.
If you have any questions, you can contact us through the chat on our website by pressing the icon located at the bottom right of the screen and we will respond as soon as possible.
Orders
How can I place my order?
You can place your order with secure payment directly on our website. You just have to add the items to the cart and complete the purchase, then you will access the payment gateway where you must indicate your personal and delivery information, select the shipping options and complete the payment information.
If you have any questions, you can contact us through our email info@vardierbrand.com or through the chat on our website by pressing the icon located at the bottom right of the screen and we will respond as soon as possible.
Can I change or cancel my order?
You can make changes to your order as long as the order has not already been shipped from our facilities. If it has already been sent, you can do so by managing it as an exchange or return .
To make any modification, contact us (with your order number) as soon as possible through our email info@vardierbrand.com or through the chat on our website by pressing the icon located at the bottom right of the screen and we will contact you. We will respond as soon as possible.
I have not received a confirmation email for my order. What I can do?
Don't worry. Write to us through our email info@vardierbrand.com or through the chat on our website by pressing the icon located at the bottom right of the screen and we will solve it for you as soon as possible.
Shipments
How much is the shipping?
+ 1 day of order preparation to delivery times.
EUROPE:
€12-20. Shipping will be calculated based on destination location
REST OF THE WORLD:
Shipping will be calculated based on destination location at checkout
For more details, Check the shipping policy here: política de envíos
How long does shipping take?
1 business day of order preparation must be added to the delivery times.
*These delivery times are those indicated by the transport agencies, and may vary during times of high demand such as Black Friday or Christmas.
Iberian Peninsula:
Standard Shipping (2-4 days)
Express Shipping (1-2 days)
Outside the Iberian Peninsula:
Shipments may take 3-15 business days.
We will send you a tracking code as soon as it leaves so you can follow it with the transport agency.
You can check our shipping policy here .
How can I track my shipment?
As soon as your order is processed and ready to ship, you will receive a tracking email from which you can follow the status of your order at all times.
If you do not receive it, contact us through our email info@vardierbrand.com or through the chat on our website by pressing the icon located at the bottom right of the screen and we will solve the problem as soon as possible.
What happens if I am not present when my order is delivered?
Two delivery attempts will be made. If you are not present at the time of delivery, they will most likely try to contact you by phone to manage the delivery at another time (depending on the delivery person in question) or, if necessary, default, you will try again the next day.
If both delivery attempts are made without success, you will receive a notification by message and/or email so that you can collect your package at a transport agency collection point as close as possible to the delivery address provided.
Changes
Can I change size or product/s?
Yes, the first exchange is completely FREE, as long as the product to be exchanged is unused, within a period of 14 calendar days from when you received your order.
If the new product/s is of a greater amount, the customer must pay the difference and, in the same way, if the new product has a lower amount, we will return the difference through the same payment system that was used.
If you need to make a second change to the same order, the costs of return shipping must be assumed by the customer.
For more detailed information you can consult the exchange and return policy .
How many changes can I make?
We bear the costs of the first change. Once that change is made, you can make the ones you need, as long as the garments are not used and the shipping costs are covered by the customer.
These shipping costs would be €4 for each extra change made.
For more detailed information you can consult the exchange and return policy .
How do I make a change?
Contact us through our email info@vardierbrand.com or through the chat on our website by clicking the icon located at the bottom right .
1. Store the product in its original packaging.
2. We will send you the label by email, stick it on and send it back free of charge.
The first exchange is FREE , from the second exchange you must pay the return shipping of €4.
3. We will send the new product to the address you indicated in the order.
You can consult the exchange and return policy.
Returns
Can I return it?
Yes, within a period of 14 calendar days from when you received your order, as long as the product to be exchanged is unused and has not been damaged.
For outside the Iberian Peninsula, the customer must send us the products to be returned to our facilities at the expense of the return shipping costs.
For more detailed information you can consult the return policy .
How do I make a return?
You can request it directly from your customer account: https://account.vardierbrand.com or contact us through our email info@vardierbrand.com or through chat on our website by pressing the icon located at the bottom right of the screen.
For shipments outside of Spain or the Iberian Peninsula, you must send the package to our facilities at your own expense.
Make sure you send it with tracking to ensure that it reaches us, because if it is not received at our facilities, the return cannot be made.
Payments
Can you pay for Bizum?
This payment method is temporarily unavailable. It is possible to make the purchase via bank transfer by contacting us through the contact page .
Can you pay cash on delivery?
Se possível em Espanha e na Península Ibérica: Para tal deverá selecionar Pagamento na entrega no ecrã de pagamento e ter o valor exato para pagamento em dinheiro à transportadora. O serviço de remessa à vista possui um suplemento que é calculado na tela de pagamento.
Este método de pagamento não está disponível para outras áreas de envio.
What payment methods do you have?
You have many payment methods available so you can use the one you prefer:
Card
PayPal
Apple Pay
Google Pay
Cash on delivery (Only in Spain (Peninsula))
Bizum (Temporarily unavailable)
General
What can I do if my question is not covered in any of these questions?
Very simple, simply write to us through the chat on our website by pressing the icon located at the bottom right of the screen and we will respond as soon as possible.
Where are you from?
We are from Valencia (Spain) and this is where we have our offices. From Valencia the product is sent to any part of the world.
Do you have a physical store?
No. We currently sell everything through the online store. We participate throughout the year in certain physical markets, to find out you can follow us on our social networks at the bottom of the page.
Where is it manufactured?
We manufacture all our products 100% in Spain. All products are designed and manufactured in-house, made in different places in Spain and finished in Valencia.